Privacy Policy

Introduction

Last updated: 4/3/2025

This Privacy Policy describes how we collect, use, and handle your personal information when you use our chatbot service. We are committed to protecting your privacy and ensuring the security of your data.

Information We Collect

1. Account Information

When you create an account, we collect:

Email address
Name
Authentication data through Clerk

2. Chat Data

We collect and process:

Chat messages and conversations
User queries and responses
Chatbot performance metrics

3. Uploaded Files

When you upload knowledge base files:

PDF documents
CSV files
File metadata and processing information

How We Use Your Information

1. Service Provision

We use your information to:

Provide and maintain our chatbot service
Process and analyze your uploaded documents
Generate relevant responses using Google Gemini API
Improve our service quality and performance

2. Data Processing

Your data is processed using:

Google Gemini API for response generation
Secure cloud storage for file management

Data Security

We implement appropriate security measures to protect your data:

Encryption of data in transit and at rest
Secure authentication through Clerk
Regular security assessments and updates
Access controls and user permissions

Third-Party Services

We use the following third-party services:

Google Gemini API for AI processing
Clerk for authentication
Cloud storage providers for file storage

Each service has its own privacy policy and data handling practices. We ensure that our third-party partners maintain appropriate security standards.

Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Export your data
Opt-out of certain data processing activities

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@qbits.ltd